If you are experiencing slow internet connection or slow internet speed when using an eSIM there are several possible causes. Below we have tried to detail several solutions you can try to improve speeds.
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Check your network coverage - Poor network coverage or network congestion can cause slow internet speeds. Check your device signal strength and coverage in your area. You can also try switching to a different network or moving to a location with better coverage. To do this follow the manual network select article for your device.
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Reset your network settings - Resetting your network settings can sometimes help to fix issues with slow internet speeds. Often turning the device airplane mode on and off can achieve this.
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Disable data-hungry apps - Certain apps or background processes on your device may be consuming a lot of data and slowing down your internet speed. This can be especially noticeable when using mobile data services. Turning low data or data saving mode on your device will help with this.
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Restart your device - Restarting your device can often be given as a resolution. This does help as a hard reset on caches, configuration, and other software settings that can help get the device up and running with a clean restart.
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Contact us - If none of the above solutions work feel free to contact us if there are persisting issues with connectivity speeds.
It is important to note that slow internet speeds may also be caused by factors outside of yours or our control such as network congestion or peak usage times. In such cases it may take some time for the issue to be resolved and patience may be required.